Our experienced counsellors, who are often newcomers themselves, understand the difficulties in adjusting to a new home and can assist with the following services in various languages, easing the settlement process:
• Case Management Assessment and Reassessment
• Case Management Triage
• Case Management Services
• Information and orientation sessions
• Referrals and support with outreach
• Linguistic and cultural interpretation
• Document preparation, translation, and notarization
• Helping families in crisis and referral to services within the community
Services are aimed at assisting newcomers with long-term challenges of adapting to a new life in Canada through comprehensive case management. Case Management counsellors determine the needs of newcomers and assist them in a timely manner. Needs assessment may be carried out several times depending on the client’s phase of settlement. The clients can be categorized as Level 1, 2 or 3.
